Why a business phone system matters in Haiti
Without a phone system, each employee hands out a personal number. When that person is away, the call is lost. When they leave the company, customers keep calling them. And nobody knows how many calls the business missed.
A phone system receives every call to your business and routes it: reception, sales, accounting, or a specific person. It used to take a box in a back room, wiring and a technician for every change. A hosted system does the same job from our servers, and you manage it in a web portal where changes apply right away.
Extensions that follow your people
Each employee gets an extension number such as 100, 101 or 200. It can ring on an Android phone or an iPhone, set up by scanning a QR code, on an IP desk phone, or directly in the web browser. One extension can be connected on three devices at once, and they ring together.
Colleagues call each other by extension, whether one is at the office in Port-au-Prince and the other is on the road in Cap-Haïtien.
- Do not disturb, ring time, forwarding on no answer or busy
- Voicemail with a PIN, checked by dialing *97
- Caller ID chosen per extension
- Outside calls allowed or blocked per extension
- Conference calls between extensions
Business hours and Haitian public holidays
You set your hours, for example 8 a.m. to 5 p.m. on weekdays and 8 a.m. to noon on Saturday. Outside those hours, callers hear a closing message in Creole, or the AI agent answers for you.
Haitian public holidays are already built in, so there is nothing to reprogram each year.
| Period | Haitian public holidays known to the system |
|---|---|
| January | January 1 and 2 |
| February to April | Carnival, Good Friday |
| May and June | May 1, May 18, Corpus Christi |
| August and October | August 15, October 17 |
| November and December | November 1, 2 and 18, December 25 |
Local lines, and a number for the diaspora
Your Digicel and Natcom SIM cards go into our GSM gateways and become lines of your phone system. Customers keep calling the numbers they know, and employees call Haitian mobiles through your SIM cards. If you need lines, we can provide SIM cards.
For customers in the diaspora or partners abroad, a SIP provider can supply a US number that rings in the same system. Call rules by prefix decide which line each outgoing call uses. Calls that arrive from abroad over the internet are never sent out through a Haitian SIM, which protects your SIM cards from carrier blocks.
Frequently asked questions
How much does a business phone system cost in Haiti?
With KonxPhone there is no PBX hardware to buy. You pay a monthly subscription per extension, by quote, plus AI agent minutes if you use the agent. We send the quote after a first conversation about your extensions and lines.
Do I need to buy desk phones?
No. Each employee can answer on their own phone or in the web browser on their computer. If you already have IP desk phones, they work too.
Does it work during a power outage?
Yes. The system is hosted, so it does not depend on your office power. Employees take calls on their phones, and the phone menu, voicemail and AI agent keep answering.
How long does setup take?
There are three steps: you choose your plan, we connect your lines, and your team scans a QR code or opens the browser. Our team sets up the phone system with you, and a guide is built into the portal.
Can I change plans later?
Yes. The three plans, Standard, Agentique and Complète, run on the same platform. You can move to another plan without changing your numbers or phones.