An AI agent that answers in the chat
The same AI agent as on the phone answers in your website chat: same instructions, same knowledge base, same hours. It answers in Haitian Creole, French or English depending on the customer's language.
It only answers from the information you give it, and says it does not know rather than inventing a price or a date.
A person as soon as the customer asks
As soon as a customer writes that they want to talk to a person, the conversation goes automatically to an available agent, without the customer repeating the request. The agent sees everything said with the AI agent.
- The online agent with the lightest load, in the right department
- Reassigned to another agent if nobody answers
- If nobody is available, the customer is told and the conversation waits at the top of the inbox
- The AI agent stops as soon as a person writes
A chatbot without AI, with visual scenarios
Many companies only need a clear menu. The visual editor lets you draw a scenario by dragging and connecting steps, with no AI model to pay for.
- Welcome message and choice menus
- Questions and collection of name, number or email
- Conditions on the answer, the channel or opening hours
- Routing to a department or handoff to the AI agent
Every channel in one inbox
Website chat, WhatsApp, Messenger, Instagram and Telegram arrive in the same inbox, on the portal and in the mobile app. Each company connects its own WhatsApp Business number, its own Facebook and Instagram pages and its own Telegram bot.
Rules by channel and by department
You decide who sees what. For example, the social media team receives WhatsApp, Messenger and Instagram messages, and support receives the website chat.
Which plans
Live chat on your website is included in every plan. The Agentique plan adds the AI agent in chat and the scenario chatbot. The Complète plan adds the social channels: WhatsApp, Messenger, Instagram and Telegram.
Frequently asked questions
Can I connect my own WhatsApp number?
Yes. Each company connects its own WhatsApp Business number. That number must not already be in use in the WhatsApp app on a phone.
Do I need AI to have a chatbot?
No. The scenario chatbot works without AI. You add the AI agent only if you need it.